auriontelvos ("we," "our," or "us") operates as a financial goal-setting platform committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services at auriontelvos.com.

This policy applies to all users of our platform, including visitors to our website, registered users, and participants in our financial planning services. By using auriontelvos, you agree to the collection and use of information in accordance with this policy and applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA).

We collect various types of information to provide and improve our financial goal-setting services. The information we collect falls into several categories, each serving specific purposes related to your financial planning journey.

Personal Information You Provide

Automatically Collected Information

When you interact with our platform, we automatically collect technical information to ensure optimal service delivery and security. This includes your IP address, browser type and version, operating system, device identifiers, and usage patterns within our platform.

Financial Data

As a financial services platform, we collect specific financial information necessary for goal-setting and planning services. This includes your financial objectives, current financial status information you choose to share, transaction histories related to our services, and preferences for financial planning approaches.

We use your personal information for legitimate business purposes related to providing financial planning services and maintaining our platform. Our use of your data is always proportionate to the service we're providing and your reasonable expectations as a user.

Primary Service Delivery

Your information enables us to create personalized financial goal-setting experiences, provide relevant recommendations based on your financial situation, track your progress toward financial objectives, and deliver educational content tailored to your needs and interests.

Account Management and Security

We process your data to maintain your account security, verify your identity when necessary, prevent fraudulent activities, provide customer support, and ensure compliance with financial services regulations in Malaysia.

Communications and Marketing

With your explicit consent, we may use your information to send relevant financial tips, platform updates, educational content, and information about new features that might benefit your financial planning journey. You can opt out of marketing communications at any time while still receiving essential service-related messages.

As a user of our platform, particularly under Malaysian data protection law, you have several important rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 21 days as required by Malaysian law, though we often respond much faster. Some requests may require identity verification to protect your privacy.

Protecting your personal and financial information is fundamental to our operations. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

Our platform uses industry-standard encryption for data transmission and storage, multi-factor authentication options for account access, regular security audits and vulnerability assessments, secure server infrastructure with restricted access, and automated monitoring for suspicious activities or potential breaches.

Organizational Security Measures

We maintain strict access controls ensuring only authorized personnel can access personal data, provide regular security training for all staff members, implement data handling procedures that minimize exposure risks, conduct background checks for employees with data access, and maintain incident response procedures for any security concerns.

Your Role in Security

While we implement robust security measures, your cooperation helps maintain the security of your account. Use strong, unique passwords, enable two-factor authentication when available, log out of shared devices, report suspicious activities immediately, and keep your contact information updated for security communications.

We limit data sharing to situations necessary for service delivery, legal compliance, or with your explicit consent. We never sell your personal information to third parties for their marketing purposes.

Service Providers

We work with carefully selected third-party service providers who assist in delivering our services. These may include cloud hosting providers, payment processors, customer support platforms, and analytics services. All third parties are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with financial services regulations, anti-money laundering requirements, and cooperation with law enforcement investigations when legally mandated.

Business Transfers

If auriontelvos undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change and ensure the receiving party maintains the same privacy protections outlined in this policy.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary depending on the type of information and its purpose.

Account Information

While your account remains active, we retain your profile information and preferences to provide continuous service. After account closure, we retain basic information for seven years to comply with Malaysian financial services regulations, then securely delete it unless longer retention is legally required.

Financial Data

Financial planning information is retained according to Malaysian financial services record-keeping requirements. Transaction records are typically maintained for seven years after the last transaction, while general financial planning records may be retained for five years after service termination.

Communications and Support

Customer service communications are retained for three years to maintain service quality and resolve ongoing issues. Marketing communications preferences are maintained until you opt out or close your account.

While we primarily process data within Malaysia, some of our service providers may process information in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy.

We only work with international service providers who demonstrate adequate data protection standards, whether through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms. You have the right to request information about any international transfers of your data.

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. We're transparent about how these technologies work and give you control over their use.

Types of Cookies We Use

Essential cookies are necessary for platform functionality and cannot be disabled. Preference cookies remember your settings and choices. Analytics cookies help us understand how you use our platform to improve services. These are used with your consent and can be disabled through your browser settings.

Managing Cookie Preferences

You can manage cookie settings through your browser or our cookie preference center. Disabling certain cookies may affect platform functionality, but essential services will continue to work. We'll respect your choices and won't use cookies you've disabled.

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If you're under 18, please do not provide any personal information through our platform.

If we become aware that we've collected personal information from someone under 18, we'll take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry practices. When we make material changes, we'll notify you through email or prominent notices on our platform before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date of the last update is always displayed at the top of this policy for your reference.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.